- How will my furniture ship?
- How much is shipping?
- Can you ship to APO / FPO addresses?
- Can you ship to Europe, Australia, or other international location?
- What Is Your Warranty/Guarantee Policy?
- Who Handles Customer Service?
- When does my credit card get charged?
- Which credit cards you take?
- How do I pay by check?
- Do you offer Discount Coupons?
- What if My Shipment Arrives Damaged?
- What is the Cancellation Policy?
- What is the Return Policy?
- Is WOWchairs.com a member of the Better Business Bureau?
- What about assembly?
- Can you customize the furniture?
- Are finish colors in wood and upholstery accurate?
- 1835 NE Miami Gardens Drive # 340
NM Beach, Florida 33179
- 1-877-511-2424
- Mon – Sat <> 9:00AM - 7:00PM EST
It will be shipped via UPS (United Parcel Services), doorstep service is usually available.
An approximate shipping charge will be shown as default on your screen. Once you are logged in, the system will be able to read your zip code and calculate the exact shipping charge at the Check-Out screen.
Sorry we cannot ship to APO / FPO addresses. Our cartons are too large. You may want to ship to a friend or relative who can then forward your shipment.
Usually we can arrange this. Please contact customer service and we will be able to quote freight charges to your destination.
If you are not completely satisfied with any item you buy from us, return it within 30 days and we will refund your full purchase price.
We do it in house and we will do everything we can to make sure you are satisfied.
You can call us 1-877-511-2424 M-S 9:00 AM thru 6:00PM or email: info@wowchairs.com
Your credit card will get charged only at the time of shipping out your order, not when you placed the order.
Visa, Master Card, American Express and Discover.
Please contact customer service for help in placing your order and mail your check to the below address:
- wowchairs.com
1835 NE Miami Gardens Drive #340
North Miami Beach, FL 33179
Sometimes we may offer temporary discounts and coupons to our customers. The best way is to subscribe to our newsletter/emails which we will notify you upon available.
In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item.
If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund.
Please refer to Return Policy link: Return Policy.
Yes, Stretch and Cover, Inc the parent company of WOWchairs.com are pround members and in good standing.
Our furniture is assembled, just take it out of the box and enjoy it. For furniture will slipcovers, please follow the instructions in the slipcover package.
We do special orders for the Hospitality (Hotels, Restaurants) & Retail Industry
We do our best to accurately show the finish colors of each piece we carry, however colors can vary by personal perceptions, monitor type and age, video card differences and printing variations.