1. Please refer to your packing slip or invoice for return information. (Kindly check the appropriate reason either Returning or Exchanging).

2. Enclose one copy of the packing list or invoice with the item. Be sure to keep one copy of the packing list or invoice for your records.
If you cannot send your packing list or invoice, please include your order number, billing name, address and phone number with the item.

3. All products must be returned within 30 days from you receiving it, in good saleable condition, in original packaging (whenever possible), and with all paperwork, parts and accessories to ensure full credit.

4. Returns received passed 30 days will be eligible for a store credit, subject to the general Return Policy conditions.
Returns received passed 60 days will not be eligible for credit, exchange, or store credit and will not be return to customer.

5. All returns are processed by our Quality Control Dept. within 7 business days of receipt of your return.

6. We will not accept returns nor credit a customer if the product is stained, soiled, abused, torn, dirty, pet hair, cigarette odor or any other damage caused by client. You will be notified via email, that your credit will not be issued. We can either ship the cover back to you, or if we do not hear from you within 30 days we will dispose the cover.

7. All return shipping charges must be prepaid (including Canada). We cannot accept C.O.D. deliveries.

8. For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:

WOWChairs.com
Att: JAM Return Dept.
13635 Cimarron Avenue
Gardena, CA 90249

9. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.

10. Exchanges are subject to availability. If in the rare event by the time your exchanged order is processed and the requested item(s) becomes unavailable due to being out of stock (either back order or no longer available), we will notify you via email or phone call.

11. When requesting an exchange due to the shipped item(s) being defective or incorrect (from the original invoice), please specify this reason on the Return Code section of the Return Form.

12. NOTE ON REFUND FOR ZERO SHIPPING CHARGES: We will Deduct $50.00 from your refund. We are offering ZERO shipping charges when we sell our merchandise. Though, if the return is not a result of our error we will refund the full cost of the merchandise minus $50.00 (Fifty US Dollars).